Touchstone Energy® Cooperatives
Touchstone Energy® Cooperatives is a family of local, consumer-owned electric cooperatives across the country committed to providing superior electric utility service to all consumers, large and small. Touchstone Energy Cooperatives is the national brand within America’s energy industry that champions the unique benefits of the cooperative business model.
South Plains Electric Cooperative has been a Touchstone Energy cooperative since 1998. We are dedicated to serving commercial, industrial, agricultural and residential customers with integrity, accountability, innovation and commitment to community. In today's fallen world of corporate chaos, it’s nice to know you are being served by a local rural electric utility you can trust.
And the survey shows we are doing a great job!
South Plains Electric Cooperative scored a 91 on its 2013 American Customer Satisfaction Index survey. That is a whopping 19 points higher than the national score for municipal utilities and 16 points higher than the national score for investor-owned utilities.
The results of a recent nationwide American Customer Satisfaction Index—the ACSI—confirm that electric cooperatives provide unmatched service in the electricity market and superlative service when compared to other industries. The fact that we’re locally owned and responsive to our members—committed to providing quality service—is paying off in customer satisfaction.
ACSI is one of the most recognized customer satisfaction indices in the United States. It’s managed by the University of Michigan Business School and sponsored by the American Society for Quality. It measures customers’ satisfaction in 16 major industries and 190 leading corporations.