Cooperative Careers

Part-Time IT Help Desk Technician 

The IT Help Desk technician is expected to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software, hardware problems and help our customers install applications and programs. The IT Help Desk technician responsibilities also include investigating, resolving and escalating network issues, configuring operating systems and using remote desktop connections to provide immediate 1st level support. You will use applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written knowledge base articles and technical manuals. EOE

Essential Duties & Responsibilities

  • Assumes responsibility for providing first tier technical support for all users.
  • Receives and prioritizes calls and e-mails from users.
  • Provides first-line support answering technical questions and providing resolutions to problems. 
  • Anti-virus troubleshooting and support
  • Monitor and manage IT asset inventory.
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.
  • Develop and maintain technical documentation.
  • Keep systems up to date through operating systems upgrades
  • Assist with the design, implementation, and ongoing support of new software and features
  • Provide helpdesk support for network issues
  • Provide technical support either by phone, remote access or site visits as needed
  • Respond to IT issues, hardware maintenance, software, networking, etc.
  • Evaluate connectivity issues, equipment, and software
  • Modify configurations, utilities, software, etc.
  • Set up equipment for new users
  • Install and update network system improvements as needed
  • Assist with Servers, LAN/WAN technologies, computer repair/troubleshooting software, networks, virus protection, Wi-Fi technology, and more

Click Here To Apply 

 

Some of the best, brightest, most creative and dedicated people have chosen to serve their communities and develop their careers through electric cooperatives. America’s electric cooperatives are working to bring home innovative electrical solutions to the communities we serve.

South Plains Electric Cooperative only accepts applications when positions are available. Please check back regularly for new job listings. If you are interested in working for a Touchstone Energy Cooperative and are willing to relocate, check for job listings at www.touchstoneenergy.jobs.

South Plains Electric Cooperative is an equal opportunity employer.

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At South Plains Electric Cooperative, we have opportunities in many diverse roles, ranging from information technology, communications, marketing and member services, engineering and operations, and community and economic development to name a few. Plus, you can feel good about what you do. Electric cooperative employees receive satisfaction knowing their work makes a difference in their community, directly improving people's lives.

Electric cooperatives provide their staff with competitive salaries and excellent benefits. With approximately 63,000 employees nationwide, Touchstone Energy cooperatives offer great career opportunities among a variety of professional, technical and business positions.